The Divorce Store

Legal Stuff

Policies, Refunds, and Privacy Policy

The Divorce Store Satisfaction Guarantee

The Divorce Store guarantees your satisfaction with our services. If you are not satisfied with our services, simply call toll free 1-877-DIV-STOR during our normal business hours within 60 days of purchase. We will work to resolve all issues with the documents (prior to filing with the courts). We can not refund money once you submit your documents to the courts due to time and expense already dedicated to your legal document preparation.


Privacy Policy

The Divorce Store® Privacy Policy is divided into two parts, our Website Customer Privacy Policy and our Client Privacy Policy.

Our Website Customer Privacy Policy applies specifically to our website and its entire contents. Persons who purchase products from our website are referred to as "customers."

The Divorce Store® also provides in-office legal document preparation services for divorce and other family law matters at our offices in Phoenix and Mesa, Arizona. Those persons who work directly with our legal document preparers are referred to as "clients." The Divorce Store® normally prepares, files and processes customized documents for our "clients."

Website Customer Privacy Policy

At The Divorce Store®, we want you to have the best experience possible. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy. The following policy is designed to answer any questions and concerns you may have regarding your privacy and the security of your information. If you have any additional questions or concerns, please contact us at 877-DIV-STOR.

What Information Do We Collect and How?

Registration Information
The Divorce Store keeps track of information in order to give you a more enjoyable, convenient shopping experience. When you register (log in), you will be asked for your email address and a password so that we can provide you access to your account in the future. Before completing your first purchase, we will ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfill your order. Logging in does NOT obligate you in any way to The Divorce Store. In addition, we will keep track of past purchases you have made to provide you with a personalized profile of your shopping history. In addition, we may also ask you for information regarding your and your family's shopping preferences and demographics in order for us to better fill your needs. However, all information not necessary to fulfill your order is optional.

Note: It is not necessary to provide us with information to view our site.

Non-Edible Cookies
In revolutionizing the way you shop, The Divorce Store uses new technologies to better serve our customer. This includes using "cookies" so you can best experience our site. Cookies are bits of electronic information placed over the Internet onto your computer. A cookie assigns a unique tracking number to each computer accessing our site, which enables us to recognize and keep track of each user. Through cookies we can customize our site to your individual preferences in order to create a more personalized, convenient shopping experience. Cookies let us know that you are a prior customer, so that we may tailor information for you and provide certain features you might enjoy. However, we do not store personal information about you or your finances using cookies. Cookies are standard on the Internet and utilized by most websites whether you are aware of it or not. However, if you wish, most browsers can be set to prevent cookies or to notify you when one is being placed. Although cookies are not necessary to view the majority of our site, it is necessary to allow cookies for our online forms. The Divorce Store recommends allowing cookies for the best experience possible.

Server Logs
In an effort to make our site as effective and enjoyable as possible, the computers that operate the site will collect certain information each time you visit the site and store these statistics in server logs. These statistics do not identify you personally, but will give us information regarding the type of user who is accessing the site and certain browsing activities of that user. Information collected in this way includes the IP address of the user accessing our site (i.e. the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Netscape, etc.) and operating system (system software) used to access our site, the website the user last visited before linking to our site (which search engine, link, etc.,) how long the user accessed our site in any given session, and the date and time of access. We may make extensive use of these non-personally identifiable aggregated data in order to understand how our site is being used in order to develop, promote, and expand our business.

Children's Privacy and Parental Controls
Our site is intended for use by general audiences that are 13 years of age and older. If you are not 13 or older, please do not use our site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

With Whom Do We Share Your Information?
The Divorce Store® may use various outside agencies (third party service providers) to make our website operate as smoothly as possible. For example, we may use third parties to host our website, operate various features made available on our website, and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our website work. Information will only be disclosed to these service providers on a need to know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our website.

We may use third-party advertising companies to serve ads on our site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Is There Any Other Way That User Information Might Be Disclosed?
The Divorce Store® may disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when The Divorce Store®, in its sole discretion, deems it necessary in order to protect the safety of any person or the public. Other than as described in this Privacy Policy, we will not share or disclose your information to anyone.

How We Protect Your Information
The Divorce Store® is committed to protecting the information we receive from you. Our site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees who need access to your information in order to perform their duties are allowed such access.

Secure Shopping at The Divorce Store®
At The Divorce Store®, you can shop with confidence. We use SSL encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online.

Typos and Omissions
While The Divorce Store® tries very hard to ensure the accuracy of the information we provide, we are not responsible for vendor availability, typographical errors, technical inaccuracies, product pricing errors or omissions. The Divorce Store® has the right to cancel any orders placed for any product listed at an incorrect price or shown with incorrect information, whether due to typographical error or otherwise and whether or not your order was accepted or your credit card charged. Upon any such cancellation, if your credit card has already been charged for the purchase, The Divorce Store® will promptly issue a full credit to your account.

Changes in Policy
You acknowledge that this Privacy Policy is part of the terms of service and you agree that using this site signifies your assent to The Divorce Store® Privacy Policy. If you do not agree with this Privacy Policy, please do not use our site. The Divorce Store® reserves the right to change the terms of service, including this Privacy Policy, at any time. We will post any changes so that you are always aware of our policy. In addition, if we change our Privacy Policy, we will notify you by e-mail to the e-mail address that you provided us in your registration.


Office Client Privacy Policy

What Information Do We Collect and How?

Client Information
Our client files may include questionnaires completed by the client, sales agreements, our legal document preparers' notes, process service information, documents and correspondence from our clients and others, and copies of documents prepared by The Divorce Store® or other persons. All information in client files is the property of The Divorce Store® and will not be released to anyone under any circumstances except as further addressed in this section. Our clients are entitled to copies of all documents, questionnaires, agreements and documents and will be provided copies as required. There is a fee for additional copies if the client loses or otherwise requests additional copies.

Is There Any Other Way That User Information Might Be Disclosed?
The Divorce Store® may disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when The Divorce Store®, in its sole discretion, deems it necessary in order to protect the safety of any person or the public. Any information obtained by The Divorce Store® may be used by The Divorce Store® for the purpose of collecting fees owed in the event that suit or collection action is necessary to collect fees owed to The Divorce Store®.

We will not share or disclose your information to anyone, other than as described in this Privacy Policy.

Public Records
You should be aware that under Federal Law, documents filed in any court are considered "public records" and once filed anyone can view those documents at that court, and in some instances, over the Internet. Additionally, the other party in an action will be receiving copies of all filed documents as part of the legal action. In some cases it is necessary to publish the summons in a Legal Notices newspaper in order to effect service on the other party when the other party can not otherwise be served.

Assisting the Opposing Party in a Legal Action
We are not mediators and will not relay communications or negotiate between our clients and the opposing party.

The Divorce Store® will not knowingly assist the opposing party in a pending legal action. In other words if we prepare an action for you, we will not knowingly assist the other party in filing a response.

The Divorce Store® has filed over 24,000 divorces in Maricopa County since 1993 and has locations in both Phoenix and Mesa, Arizona. It has happened that both parties engaged The Divorce Store® on the same day to prepare a divorce. If The Divorce Store® discovers that it has provided service to opposing parties at the same time, both clients will be notified immediately that this has occurred and that the files have been sealed, and that one specific employee is assigned to each file. Neither employee will be permitted to discuss the matter with the other employee. No other employees will be allowed to assist either party or access to these files, for the protection of both parties. We only know of one instance where this has happened.

Once an action is completed, The Divorce Store® reserves the right to prepare subsequent documents for the opposing party in a previous action. In other words if we did a divorce for you and your ex-spouse now wants to modify the child support we reserve the right to prepare and process documents for your ex, but not until the previous action is final. Under no circumstances would anything in your file be available to be used on the subsequent action, and the original file would be considered "sealed."

File Maintenance
The Divorce Store® will maintain your file folder in our office for a period of one year. After that time it will be destroyed.

File and Document Destruction
The Divorce Store® uses a document shredder for the destruction of confidential documents and files.